I have never gotten Spotify to work on my new TCL TV. This happens every time I try to install and run Spotify. Instead the original screen returns where I can select “Go to channel” or Remove channel, etc. When I select “Go to channel”, the TCL TV screen goes blank for 2 or 3 seconds but Spotify channel does not open. However I can search on it and find the Spotify channel - and it looks like it is installed. After I add the Spotify channel, it does not show up on the Home Screen. Create a new playlist from your system (on the device) and place one of the local files into this. Now, open iTunes on your PC/Mac and you should find your iDevice listed under the Devices tab on the sidebar. steps to reproduce the issue you are seeing First, connect both your PC/Mac and your iPhone to the same Wi-Fi network. If so, what channel and what version/build is the channel? does this issue occur on a specific channel? Thank you for replying Mary! Here is the additional information about my problem “Spotify will not load/open on TCL TV”: I am looking for any and all suggestions? Spotify support said they don’t do that and that there was nothing else they could do. Spotify support says it is not their problem, saying this is TCL problem I suggested they try to replicate my problem and/or get TCL involved (I gave them my TCL TV model number and firmware build). I have a Spotify premium account, and it works fine on my Roku streaming stick on another TV, my iPhone, my PC’s and my connected car I forced Spotify log offs for all devices, then tried to add/open the Spotify channel on my TCL TV … Spotify still will not load on my new TCL TV. I setup the TCL TV with both Wifi and Ethernet connections - Spotify channel does not load on either. I then completely reset the TCL TV to factory settings and repeated the cycle - Spotify still will not load on my new TCL TV. I have the latest TCL TV firmware and I always double check for more firmware updates before I repeat the cycle (remove channel, restart TV, add channel) … Spotify still will not load on my new TCL TV. I have performed numerous Spotify channel removals, then TCL TV restarts, then add Spotify channel again … Spotify still will not load on my new TCL TV. All other channels work just fine (Direct Stream, ESPN, Disney+, YouTube, Plex, Netflix, Prime Video, SiriusXM) Hello I have the same problem: Brand new TCL 65” TV model 65S531 won’t open/load the Spotify channel.
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